Privacy Policy
Effective Date: April 11, 2025
1. Introduction
Fika Ltd (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you visit or use our website https://fikatrinidad.com, including when you place orders, make payments, or otherwise interact with our services.
By using our platform, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Information We Collect
a. Personal Information
We collect information that you voluntarily provide when interacting with our website, including:
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Address
- Payment Information (processed via secure third-party gateways)
- Order Details and Preferences
- Account Login Credentials (if you create an account)
b. Non-Personal Information
We also collect technical data automatically when you interact with our platform, such as:
- IP Address
- Device and Browser Information
- Location Data (approximate)
- Referring URLs
- Time Spent on Pages
- Cookies and Usage Analytics
3. How We Collect Information
We collect information through:
- Direct Input: When you register, place an order, fill out forms, or contact us.
- Automated Technologies: Cookies, analytics tools, and server logs.
- Third-Party Services: Such as payment processors and marketing platforms.
4. How We Use Your Information
We use your information to:
- Process and fulfill your food and beverage orders
- Provide delivery and pick-up services
- Communicate order confirmations and updates
- Respond to customer inquiries
- Enhance user experience and website performance
- Send marketing or promotional messages (if you opt-in)
- Prevent fraudulent activities and enforce platform security
- Comply with legal obligations
5. Sharing of Information
We do not sell your personal information. However, we may share your information with:
- Payment Gateways & Financial Partners (e.g., WiPay, First Atlantic Commerce)
- Delivery Partners and Logistics Providers
- Customer Support Platforms
- Service Providers who maintain our website, process transactions, or manage communications
- Law Enforcement or Legal Entities if required to comply with the law
All third parties are contractually obligated to protect your data.
6. Data Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect your data. This includes encryption, firewall protection, and secure access protocols.
Your personal data is stored only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. International Data Transfers
If any personal data is transferred or stored outside of Trinidad and Tobago (e.g., via hosting or payment processors), we ensure those providers maintain strong data protection and security practices.
8. Your Rights
Subject to local laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccuracies
- Withdraw consent to marketing
- Request deletion of your data (subject to transactional or legal limitations)
- Contact us with any privacy concerns
To exercise your rights, please contact us using the details below.
9. Expanded Cookie Policy
Cookies are small text files that are stored on your device when you visit our website. They help us personalize your experience, remember your preferences, and analyze site usage.
Types of Cookies We Use:
- Essential Cookies: Necessary for basic site functionality, such as secure login and shopping cart operations.
- Performance Cookies: Help us understand how users interact with the website (e.g., Google Analytics).
- Functionality Cookies: Allow us to remember choices you make, like language or delivery preferences.
- Targeting/Advertising Cookies: May be used to show you relevant ads across other sites (only if you consent).
You may control or delete cookies through your browser settings. Disabling cookies may limit certain features on our site.
10. Children’s Privacy
Our services are not directed toward individuals under 13 years old. We do not knowingly collect personal data from children. If you believe a child has submitted information, please contact us so we can remove it.
11. Third-Party Links
Our website may include links to third-party sites (e.g., delivery platforms or payment providers). We are not responsible for the privacy practices of these external websites and encourage you to review their respective policies.
12. Legal Disclaimer
While we take the security and confidentiality of your data seriously, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee absolute data security.
This Privacy Policy does not establish a contractual relationship between you and Fika Ltd beyond the scope required by law. Nothing in this document waives any legal rights or obligations under the laws of Trinidad and Tobago.
We reserve the right to disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Fika Ltd, act in urgent circumstances to protect personal safety, or defend against legal liability.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.” Continued use of our website signifies your acceptance of any updates.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Fika Ltd
📧 Email: fikatrinidad@gmail.com
📍 Address: 58 Maraval Road, Port of Spain, Trinidad and Tobago
🌐 Website: https://fikatrinidad.com